Shipping Policy
You can always call us on 03330 150 330 if you need any clarity on our Shipping Policy.
All orders over £150 qualify for standard shipping free of charge.
Shipment processing time
All orders are processed within 1-3 business days depending on stock levels.
Monday – Friday: Orders placed by 2PM – We aim to ship the same day for all small packages, larger orders may take up to 24hrs.
Orders are not shipped or delivered on Saturday, Sunday or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If you want the latest shipping information and prefer to speak to us then call us on 03330 150 330.
Delivery Information
We use a variety of parcel carriers to provide our best solutions, all items will be shipped using the bets available at the time unless otherwise contacted by the customer.
Delivery delays can occasionally occur.
Rapid Fire Supplies ship to addresses within the United Kingdom.
Delivery confirmation and tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active immediately.
Damages
If you received your order damaged, please contact cs@rapidfiresupplies.co.uk within 48 hours.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
PAYMENT METHODS
• Credit / Debit Cards or invoice – We do offer credit subject to meeting our credit control process, or we require all payments to have cleared before dispatching goods.
Returns Policy
Our refund policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund*. If the period of 14 days since purchase has lapsed, unfortunately we may not be able to offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- The product is defective
- The product is not as described
- The product must be in original packaging
- The product must be unused
- The product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria we reserve the right to refuse a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance products cannot be returned.
Shipping
In order to return an item, you must first contact us.
Returns can be mailed to:
Allegro Logistics, FAO Rapid Fire Supplies, Unit 3 / 3A, Blackfriars Road, Nailsea, Bristol, BS48 4DJ
You will be responsible for the cost of shipping for the returned item. The shipping costs will not be refunded.
You must take care to ensure that the goods are properly packaged to prevent damage whilst in transit. If the product is found to be damaged or used beyond a reasonable limit, then we may reject the refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy please email us at: cs@rapidfiresuppplies.co.uk
This document was last updated in July 2023.
*Some items incur a restocking charge from our suppliers, which will be deducted from your refund should you wish to return your non faulty goods (this doesn’t apply to faulty goods).