Returns Policy

Our refund policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund*. If the period of 14 days since purchase has lapsed, unfortunately we may not be able to offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • The product is defective
  • The product is not as described
  • The product must be in original packaging
  • The product must be unused
  • The product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria we reserve the right to refuse a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance products cannot be returned.


In order to return an item, you must first contact us.

Returns can be mailed to:

2430/2440 The Quadrant, Aztec West, Bristol. BS32 4AQ .

You will be responsible for the cost of shipping for the returned item. The shipping costs will not be refunded.

You must take care to ensure that the goods are properly packaged to prevent damage whilst in transit. If the product is found to be damaged or used beyond a reasonable limit, then we may reject the refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy please email us at:

This document was last updated in December 2020.

*Some items incur a restocking charge from our suppliers, which will be deducted from your refund should you wish to return your non faulty goods (this doesn’t apply to faulty goods).

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