Frequently Asked Questions

All orders placed before 4PM are shipped the same business day. Otherwise, they are shipped the following business day. Please note that Saturday and Sunday are not considered business days.

See our policy here.

Shipping costs depend on the weight (and size) of your order, your destination, and the shipping method you choose.

For orders shipped within the UK, we offer our flat rate shipping method via DPD. This means your order ships for the same low rate no matter how much you order!

For all other destinations please email cs@rapidfiresupplies.co.uk

No, we use Stripe for our online payment gateway or for trade terms and businesses accounts we use invoices.

We can ship worldwide and contniue to ship internationally for our customers.

Yes we offer bespoke services and would be happy to help, however, this is only available via our dedicated customer service team. For more information please email cs@rapidfiresupplies.co.uk or call us on 03330 150 330

Depending on the product ordered, you will either have DPD email/text you or will be provided with a tracking update directly from Rapid Fire Supplies.

Due to the type of products we sell once an order is placed with are not able to cancel.

If your order has not yet shipped or isn’t in the process of being packed, we may be able to help. Please contact us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.

Instructions for what you should do in the event that something is wrong with your order are available here.

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Yes, you can purhcase back orders on the website or if you would like to understand lead times then you can email cs@rapidfiresupplies.co.uk or call us on 03330 150 330

Rapid Fire Supplies is very sorry that the item that you need is out of stock, however you can get the latest lead times by emailing cs@rapidfiresupplies.co.uk or call us on 03330 150 330

Office hours are 08:30 to 19:00 but you can email 24hrs per day and we will come back to you at the earliest opportunity.